If you were appointed to run a public institution that is corruption-ridden and delivering very poor services, how will you go about turning that institution around?

Is there a process you can follow to ensure you get the right results in as short a time as possible? Are there steps that will ensure visible, deliberate and desirable outcomes that your customers (the public) and your staff (public servants) can support and celebrate?

When faced with corruption, we are often tempted…..

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